Frequently Asked Questions
|Since 2006, we have been running the scooter track and as such gathered a lot of experience. Here are a
few of the most common questions asked by our customers. If you have any other queries, we'll be happy to respond on our Telephone Hotline +49 (7 61) 2 64 68 Tuesday-Sunday from 10 am.
Health and Safety
I had a serious operation not long ago and am convalescing.
Due to general life insurance, we advise against taking part .
And in the case of being 6 months pregnant?
Due to general life insurance, we advise against taking part whilst pregnant.
I am unable to move one hand correctly due to an injury.
In this case it's not possible to take part in a scooter trip as both hands and feet are needed in order to
operate the scooter safely.
What first aid is available in the event of an accident?
Our scooter guides are trained in first aid (immediate action at the scene) and carry bandages and
dressings in their emergency rucksack alongside a mobile phone.
there a safety check for the scooters?
Every time the scooters are returned back to us at the cable car valley station, we immediately check each
for possible damage. Scooters with defects (e.g. worn-out brake-discs) will be sorted out and repared. Furthermore, there will be an additional check of brake, condition of tyres and air pressure before the scooter is issued again at the top cable car station.
How hygienic and maintained is the safety equipment?
We provide balaclavas for use under the helmets, which are washed after each use. The safety
equipment including protectors and gloves are subject to lots of wear and tear and along with the
helmets are discarded after just a few years.
Timings and Organisation
Why do you offer scooter trips at
11 am, 2 and 5 pm only?
The reasons are organizational: transporting scooters and protective equipment back to the top station by cable car will take time. The 3 h-interval is well-matched to this circumstance, with additional in-between scooter trips we would not be able to ensure punctual presence of scooters for the next trip.
In 2015, how often were all the scooters being used?
There happend three times on the regular 2 pm trips, in over 100 days of operation in 2015. The
next trips at 5 pm all had space.
We have booked a special trip and will be using the cable car to get to the scooter track. Is there
a reduction for scooter riders?
There is only a reduction for regular scooter trips, not for special trips or reservations.
Does the cable car offer price reduction if we booked a special scooter trip?
There is a reduction of 50 ct/ person for group size 10 or more. Single persons doing a regular scooter trip will receive 2 € reduction.
How can I reach the Schauinsland reasonably priced?
By walking, carpooling or by SBG bus line 7215 starting from Kirchzarten train station on which you can use the "Regiokarte". Between 07.05. and 09.10.2016, this bus line also heads for the top cable car station nearly every hour on saturday, sunday and bank holidays.
We recommend the cable car.
Can the scooter trip be interrupted to have a picnic?
No, the timings do not allow for such interruptions.
Are special scooter trips possible between 1st November and 30th April?
It depends - The scooter track is leased from the town of Freiburg and is used for forestry work in the winter period. If during November or April the weather is good and the forestry team have no objections it is
always worth enquiring about the possibility of a trip for larger groups.
Why is it recommended to book in advance for special trips?
Recommendation: try to book 6 weeks in advance to prevent your preferred date from already being
Is there a reliable weather forecast for the Schauinsland mountain?
A four-day weather forecast, webcam images from the mountain cable car station for the upper part of the
track and further information can be found under Current News.
What does the price of a scooter trip consist of?
Personnel, costs of assets and depreciation, advertising, and low administration costs. The wear and
tear of the scooters (yearly use consists of: around 250 pairs of brake pads, 80 brakes discs, 150
tyres/ inner tubes), protective gear and track maintenance lead to high costs. Additional costs which are
not immediately noticeable include insurance, return transportation of the scooters using the cable car
and the yearly lease to Freiburg Council for the use of the scooter track. Without the idealism of the
entire scooter team it would not be possible to offer scooter trips at these prices.
During the scooter trip
We've booked a special trip but the traffic light on the homepage is red?
This traffic light only applies to regular scooter trips!
If a special trip needs to be cancelled due to bad weather, we will contact you at short notice. This is why it is important to give us your mobile number when booking, so that we can reach you in the event of any changes. Please phone the hotline on (07 61) 2 64 68 from 10 am in the case of any uncertainty. Weather information can be found under Current News..
In which cases will scooter trips be cancelled due to bad weather?
Our highest law is your safety! For this reason we will never ride in case of reduced traction due to heavy rain. If there is only light rain or it just started raining (so the scooter track is not yet very wet), the trip can take place without safety restrictions. Because of rather small mudguards, a jacket and safety glasses for your protection will make sense - this is your decision. If the scooter trip is cancelled from our side, of course you'll immediately get your prepayment refunded.
I'm waiting for the breakdown service. Why does it take so long?
Please be patient, the scooter guide rides at the end of the group and as such it can take time to reach
you, especially in a large group.
Is the record for the fastest scooter trip really just 10:15min?
There's no straight answer to that! We can however say that the sound barrier is still intact...